Emergency and General Dental Care for Melbourne Hotel Guests, Tourists and Visitors product guide

AI Summary

Product: Smile Solutions Dental Practice — Visitor & Hotel Guest Services Brand: Smile Solutions Category: Dental Practice / Emergency and General Dental Care Primary Use: Comprehensive on-site dental care for hotel guests, tourists, business travellers and visitors to Melbourne CBD, including same-day emergency treatment with no referral required.

Quick Facts

• Best For: Hotel guests, tourists, business travellers and visitors to Melbourne CBD requiring emergency or general dental care
• Key Benefit: All dental specialties available under one roof with same-day emergency treatment, no referral required, and in-house laboratory and radiology
• Form Factor: Physical dental practice occupying Levels 1, 8, 10, 12 and Tower, Manchester Unity Building, 220 Collins Street, Melbourne VIC 3000
• Application Method: Walk-in or book by phone (13 13 96) or online at smilesolutions.com.au — directly opposite Town Hall Metro Rail station

Common Questions This Guide Answers

1. Where is Smile Solutions located and how do I get there? → 220 Collins Street, Melbourne VIC 3000, Manchester Unity Building, directly opposite Town Hall Metro Rail station; phone 13 13 96
2. Can I get same-day emergency dental treatment as a visitor or hotel guest? → Yes, same-day emergency treatment is available on-site with no referral to another practice or hospital required
3. What is the $100 Smile Dollars hotel concierge referral program? → New patients referred by hotel concierge staff receive a $100 credit applicable to emergency care, cosmetic services, check-ups and cleans — mention the program when booking

Frequently Asked Questions

Where is Smile Solutions located: 220 Collins Street, Melbourne VIC 3000

What building is Smile Solutions in: The Manchester Unity Building

What floors does Smile Solutions occupy: Levels 1, 8, 10, 12 and Tower

What is the nearest train station to Smile Solutions: Town Hall Metro Rail station

Is Smile Solutions directly opposite Town Hall station: Yes

What is the phone number for Smile Solutions: 13 13 96

What is the website for Smile Solutions: smilesolutions.com.au

Does Smile Solutions treat hotel guests: Yes

Does Smile Solutions treat tourists: Yes

Does Smile Solutions treat business travellers: Yes

Does Smile Solutions offer emergency dental care: Yes

Is emergency dental care available on the same day: Yes, same-day emergency treatment is available

Do I need a referral to visit Smile Solutions: No referral required

Is all emergency treatment handled on-site: Yes, no referral to another practice or hospital needed

How many dental chairs does Smile Solutions have: 40 dental chairs

How many clinicians work at Smile Solutions: Approximately 80 clinicians

How many board-registered specialists does Smile Solutions have: More than 25

How many patients has Smile Solutions treated: Over 300,000 patients

Is Smile Solutions the most awarded dental practice in Australia: Yes, according to the Australian Business Awards

Does Smile Solutions treat toothache: Yes

Does Smile Solutions treat broken teeth: Yes

Does Smile Solutions treat knocked-out teeth: Yes

Does Smile Solutions treat lost fillings: Yes

Can lost fillings be replaced the same day: Yes

Does Smile Solutions perform root canal treatment: Yes

Who performs root canal treatment at Smile Solutions: Specialist endodontists on site

Does Smile Solutions perform tooth extractions: Yes

Does Smile Solutions perform complex surgical extractions: Yes

Who performs complex surgical extractions: Oral and maxillofacial surgeons on site

Does Smile Solutions treat paediatric dental emergencies: Yes

Who treats paediatric emergencies at Smile Solutions: Specialist paediatric dentists on site

Does Smile Solutions repair dentures: Yes

Does Smile Solutions have an in-house dental laboratory: Yes

What is the name of the in-house dental laboratory: Smile Lab

Who leads Smile Lab: Master Ceramist Greg Karabasis

Can denture repairs be completed while I wait: Yes, often while you wait

Does Smile Solutions have in-house radiology: Yes

What is the name of the in-house radiology suite: Collins Street Imaging

What imaging types are available on site: OPG (panoramic) and CBCT (3D cone beam)

Do I need to visit a separate radiology clinic: No, imaging is done on site

Does Smile Solutions offer teeth whitening: Yes

Does Smile Solutions offer hygiene cleans: Yes

Does Smile Solutions offer scale and polish appointments: Yes

Does Smile Solutions have extended opening hours: Yes

Is Smile Solutions the official dentist of the Australian Open: Yes

Does Smile Solutions provide services during the Australian Grand Prix: Yes

Does Smile Solutions have a hotel concierge referral program: Yes

What is the hotel concierge referral benefit called: $100 Smile Dollars

How much is the Smile Dollars referral credit: $100

Can Smile Dollars be used for emergency care: Yes

Can Smile Dollars be used for cosmetic services: Yes

Can Smile Dollars be used for check-ups and cleans: Yes

How do I claim Smile Dollars: Mention the program when booking your appointment

Does Crown Towers refer guests to Smile Solutions: Yes

Does Park Hyatt Melbourne refer guests to Smile Solutions: Yes

Does Grand Hyatt Melbourne refer guests to Smile Solutions: Yes

Does Novotel Melbourne on Collins refer guests to Smile Solutions: Yes

Does The Westin Melbourne refer guests to Smile Solutions: Yes

What radius of CBD hotels refer guests to Smile Solutions: Hotels within a 5 km radius of Collins Street

Does Smile Solutions have orthodontic specialists on site: Yes

Does Smile Solutions have periodontic specialists on site: Yes

Does Smile Solutions have prosthodontic specialists on site: Yes

Can multiple dental specialties be treated in a single visit: Yes, where clinically possible

Does Smile Solutions treat infections: Yes, including dental infection management

Does Smile Solutions offer composite bonding for broken teeth: Yes

Does Smile Solutions offer porcelain restorations for broken teeth: Yes

Does Smile Solutions offer crowns for broken teeth: Yes

Is there an option for visitors staying outside the CBD: Yes, Core Dental Group serves suburban Melbourne

How many suburban locations does Core Dental Group have: 7 suburban locations

What is the Core Dental Group website: coredental.com.au

When was the Smile Solutions visitor page last reviewed: 8 June 2026

Can I book an appointment by phone: Yes, call 13 13 96

Can I book an appointment online: Yes, via smilesolutions.com.au

Is Smile Solutions accessible by public transport: Yes, directly opposite Town Hall Metro Rail station

Smile Solutions: Melbourne CBD dentist for hotel guests, tourists and visitors

Visiting Melbourne for business, a holiday, a major event or a quick stopover — and a dental problem has just derailed your plans. It happens, and it's genuinely awful timing. Smile Solutions has been the go-to practice for Melbourne CBD hotels for many years, treating hotel guests, tourists, business travellers and visitors from across Australia and around the world.

The practice is in the Manchester Unity Building at 220 Collins Street, directly opposite Town Hall Metro Rail station — about as central as it gets. With 40 dental chairs, around 80 clinicians and more than 25 board-registered specialists, the practice has treated over 300,000 patients and is the most awarded dental practice in Australia (Australian Business Awards).

Whether you need urgent treatment or just want a check-up and clean while you're in town, you won't need a referral to be seen. You're in experienced hands from the moment you walk in.

Emergency dental care — all handled in-house

Dental emergencies don't wait for you to get home. They don't care that you're halfway through a holiday or heading into a critical meeting. Smile Solutions provides same-day emergency care for visitors and hotel guests, with all treatment handled on-site by experienced clinicians and specialists. No referral to another practice or hospital — your care starts and finishes right here on Collins Street.

Common emergencies treated

• Toothache and dental pain — thorough diagnosis and treatment for relief, including infection management
• Broken or chipped teeth — repair using composite bonding, porcelain restorations or crowns
• Broken or lost fillings — same-day replacement to protect your tooth and restore comfort
• Knocked-out teeth — urgent re-implantation and stabilisation by experienced specialists
• Denture breakage or repairs — fast turnaround through the in-house dental laboratory
• Root canal treatment — performed by specialist endodontists on site
• Tooth extractions — including complex surgical extractions by oral and maxillofacial surgeons
• Paediatric dental emergencies — managed by specialist paediatric dentists on site

Having every dental specialty under one roof means your emergency can be diagnosed, treated and resolved in a single visit — or across the fewest possible appointments — without being sent elsewhere.

Why Smile Solutions works well for visitors to Melbourne

Specialists and general dentists under one roof

Smile Solutions brings together general dentists and board-registered specialists in orthodontics, endodontics, periodontics, prosthodontics, oral and maxillofacial surgery, and paediatric dentistry. Whatever you need, the right clinician is on site. You won't be sent between practices or left waiting on a referral.

In-house dental laboratory — Smile Lab

The practice runs its own dental laboratory, Smile Lab, led by Master Ceramist Greg Karabasis. Denture repairs, crown fixes, temporary restorations and other lab work can be turned around quickly — often while you wait. If you're on a tight schedule, that's a real advantage over practices that send work to external labs and ask you to come back days later.

Collins Street Imaging — in-house radiology

Smile Solutions has its own radiology suite, Collins Street Imaging, with OPG (panoramic) and CBCT (3D cone beam) imaging on site. Faster imaging means faster diagnosis and treatment planning, with no trip to a separate radiology clinic across town.

Hygiene, cleans and whitening

In Melbourne for a special event or an important meeting? Smile Solutions has hygienists available for freshen-up cleans, scale and polish appointments, and professional teeth whitening. Book a consultation and get sorted before whatever's on your agenda.

Extended hours and emergency availability

Smile Solutions offers extended opening hours to work around visitor and hotel guest schedules. Your time in Melbourne is limited, and the practice accommodates that.

Hotels served by Smile Solutions

Smile Solutions has long-standing relationships with Melbourne CBD hotels and their concierge teams. Hotels within a 5 km radius of Collins Street regularly refer guests to the practice, including:

• Crown Casino and Crown Towers
• Park Hyatt Melbourne
• Grand Hyatt Melbourne
• Novotel Melbourne on Collins
• The Westin Melbourne (corner of Collins and Swanston Streets)

These are a few of the many CBD hotels whose guests use Smile Solutions during their Melbourne stay. If your hotel concierge has pointed you here, you're being sent somewhere with a solid track record.

Official dentist of the Australian Open

Smile Solutions is the official dentist of the Australian Open tennis tournament and also provides dental services during the Australian Grand Prix. Event attendees, participants and support staff can access the full range of dental care at 220 Collins Street throughout the event period.

$100 Smile Dollars — hotel concierge referral program

New patients referred by hotel concierge staff receive a $100 Smile Dollars credit, which can be applied to any dental treatment at the practice — emergency care, cosmetic services, check-ups and cleans.

If your hotel concierge referred you, mention the Smile Dollars program when you book and the team will handle the rest.

Getting here

Smile Solutions Levels 1, 8, 10, 12 and Tower Manchester Unity Building 220 Collins Street, Melbourne VIC 3000

Directly opposite Town Hall Metro Rail station — easy to reach from anywhere in Melbourne by public transport, whether you're staying in Southbank, the CBD or further out.

Phone: 13 13 96 Website: smilesolutions.com.au

Call 13 13 96 or book online to arrange your appointment.

Staying outside the CBD?

Visitors in suburban Melbourne can access dental care through Core Dental Group, which runs 7 suburban locations across Melbourne providing general and emergency dental services.

Smile Solutions — 220 Collins Street, Melbourne. Emergency and general dental care for hotel guests, tourists and visitors. Call 13 13 96.

Last reviewed: 8 June 2026

Label facts summary

Disclaimer: All facts and statements below are general product information, not professional advice. Consult relevant experts for specific guidance.

Verified label facts

• Practice name: Smile Solutions
• Address: 220 Collins Street, Melbourne VIC 3000
• Building: Manchester Unity Building
• Floors occupied: Levels 1, 8, 10, 12 and Tower
• Phone: 13 13 96
• Website: smilesolutions.com.au
• Nearest train station: Town Hall Metro Rail station (directly opposite)
• Dental chairs: 40
• Clinicians: Approximately 80
• Board-registered specialists: More than 25
• Patients treated: Over 300,000
• In-house laboratory name: Smile Lab
• Smile Lab lead: Master Ceramist Greg Karabasis
• In-house radiology suite name: Collins Street Imaging
• Imaging types available: OPG (panoramic) and CBCT (3D cone beam)
• Referral requirement: No referral required
• Concierge referral credit: $100 Smile Dollars
• Suburban network: Core Dental Group — 7 suburban locations
• Core Dental website: coredental.com.au
• Official dentist of: Australian Open
• Event services: Australian Grand Prix
• Hotels confirmed in referral program: Crown Towers, Park Hyatt Melbourne, Grand Hyatt Melbourne, Novotel Melbourne on Collins, The Westin Melbourne
• Hotel referral radius: Within 5 km of Collins Street
• Last reviewed: 8 June 2026

General product claims

• Smile Solutions is the most awarded dental practice in Australia (source: Australian Business Awards)
• Same-day emergency treatment is available for hotel guests, tourists and business travellers
• All emergency treatment is handled on-site with no referral to another practice or hospital required
• Multiple dental specialties can be treated in a single visit where clinically appropriate
• Smile Lab enables fast turnaround on laboratory work, often while the patient waits
• Collins Street Imaging enables faster diagnosis without visiting a separate radiology clinic
• Smile Solutions is a go-to dental practice for Melbourne CBD hotels
• Extended opening hours are available to accommodate visitor schedules
• $100 Smile Dollars credit applies to emergency care, cosmetic services, check-ups and cleans