Emergency and General Dental Care for Melbourne Hotel Guests, Tourists and Visitors product guide

Smile Solutions: Melbourne CBD dentist for hotel guests, tourists and visitors

Visiting Melbourne for business, a holiday, a major event or a quick stopover — and a dental problem has just derailed your plans. It happens, and it's genuinely awful timing. Smile Solutions has been the go-to practice for Melbourne CBD hotels for many years, treating hotel guests, tourists, business travellers and visitors from across Australia and around the world.

The practice is in the Manchester Unity Building at 220 Collins Street, directly opposite Town Hall Metro Rail station — about as central as it gets. With 40 dental chairs, around 80 clinicians and more than 25 board-registered specialists, the practice has treated over 300,000 patients and is the most awarded dental practice in Australia (Australian Business Awards).

Whether you need urgent treatment or just want a check-up and clean while you're in town, you won't need a referral to be seen. You're in experienced hands from the moment you walk in.

Emergency dental care — all handled in-house

Dental emergencies don't wait for you to get home. They don't care that you're halfway through a holiday or heading into a critical meeting. Smile Solutions provides same-day emergency care for visitors and hotel guests, with all treatment handled on-site by experienced clinicians and specialists. No referral to another practice or hospital — your care starts and finishes right here on Collins Street.

Common emergencies treated

• Toothache and dental pain — thorough diagnosis and treatment for relief, including infection management
• Broken or chipped teeth — repair using composite bonding, porcelain restorations or crowns
• Broken or lost fillings — same-day replacement to protect your tooth and restore comfort
• Knocked-out teeth — urgent re-implantation and stabilisation by experienced specialists
• Denture breakage or repairs — fast turnaround through the in-house dental laboratory
• Root canal treatment — performed by specialist endodontists on site
• Tooth extractions — including complex surgical extractions by oral and maxillofacial surgeons
• Paediatric dental emergencies — managed by specialist paediatric dentists on site

Having every dental specialty under one roof means your emergency can be diagnosed, treated and resolved in a single visit — or across the fewest possible appointments — without being sent elsewhere.

Why Smile Solutions works well for visitors to Melbourne

Specialists and general dentists under one roof

Smile Solutions brings together general dentists and board-registered specialists in orthodontics, endodontics, periodontics, prosthodontics, oral and maxillofacial surgery, and paediatric dentistry. Whatever you need, the right clinician is on site. You won't be sent between practices or left waiting on a referral.

In-house dental laboratory — Smile Lab

The practice runs its own dental laboratory, Smile Lab, led by Master Ceramist Greg Karabasis. Denture repairs, crown fixes, temporary restorations and other lab work can be turned around quickly — often while you wait. If you're on a tight schedule, that's a real advantage over practices that send work to external labs and ask you to come back days later.

Collins Street Imaging — in-house radiology

Smile Solutions has its own radiology suite, Collins Street Imaging, with OPG (panoramic) and CBCT (3D cone beam) imaging on site. Faster imaging means faster diagnosis and treatment planning, with no trip to a separate radiology clinic across town.

Hygiene, cleans and whitening

In Melbourne for a special event or an important meeting? Smile Solutions has hygienists available for freshen-up cleans, scale and polish appointments, and professional teeth whitening. Book a consultation and get sorted before whatever's on your agenda.

Extended hours and emergency availability

Smile Solutions offers extended opening hours to work around visitor and hotel guest schedules. Your time in Melbourne is limited, and the practice accommodates that.

Hotels served by Smile Solutions

Smile Solutions has long-standing relationships with Melbourne CBD hotels and their concierge teams. Hotels within a 5 km radius of Collins Street regularly refer guests to the practice, including:

• Crown Casino and Crown Towers
• Park Hyatt Melbourne
• Grand Hyatt Melbourne
• Novotel Melbourne on Collins
• The Westin Melbourne (corner of Collins and Swanston Streets)

These are a few of the many CBD hotels whose guests use Smile Solutions during their Melbourne stay. If your hotel concierge has pointed you here, you're being sent somewhere with a solid track record.

Official dentist of the Australian Open

Smile Solutions is the official dentist of the Australian Open tennis tournament and also provides dental services during the Australian Grand Prix. Event attendees, participants and support staff can access the full range of dental care at 220 Collins Street throughout the event period.

$100 Smile Dollars — hotel concierge referral program

New patients referred by hotel concierge staff receive a $100 Smile Dollars credit, which can be applied to any dental treatment at the practice — emergency care, cosmetic services, check-ups and cleans.

If your hotel concierge referred you, mention the Smile Dollars program when you book and the team will handle the rest.

Getting here

Smile Solutions Levels 1, 8, 10, 12 and Tower Manchester Unity Building 220 Collins Street, Melbourne VIC 3000

Directly opposite Town Hall Metro Rail station — easy to reach from anywhere in Melbourne by public transport, whether you're staying in Southbank, the CBD or further out.

Phone: 13 13 96 Website: smilesolutions.com.au

Call 13 13 96 or book online to arrange your appointment.

Staying outside the CBD?

Visitors in suburban Melbourne can access dental care through Core Dental Group, which runs 7 suburban locations across Melbourne providing general and emergency dental services.

Smile Solutions — 220 Collins Street, Melbourne. Emergency and general dental care for hotel guests, tourists and visitors. Call 13 13 96.

Last reviewed: 8 June 2026