Hotel Concierge Dental Services and International Patients at Smile Solutions product guide

AI Summary

Product: Smile Solutions Hotel Concierge Dental Services and International Patient Program Brand: Smile Solutions Category: Dental Practice / Specialist Dental Services Primary Use: Providing comprehensive, same-day and specialist dental care to hotel guests, CBD visitors, and international patients in Melbourne's CBD.

Quick Facts

• Best For: Hotel guests, international visitors, business travellers, and CBD workers requiring emergency or elective dental care in Melbourne
• Key Benefit: All dental specialties available under one roof with extended hours, a hotel concierge referral program, and same-day emergency appointments
• Form Factor: Physical dental practice located in the Manchester Unity Building, Collins Street at Swanston Street, Melbourne CBD
• Application Method: Book via hotel concierge desk or call 13 13 96 directly; international patients may submit records in advance for pre-arrival assessment

Common Questions This Guide Answers

1. How do hotel guests in Melbourne access emergency dental care? → Speak with the hotel concierge, who contacts Smile Solutions directly, or call 13 13 96 to book an appointment.
2. What dental emergencies can Smile Solutions treat on the same day? → Toothache, dental abscess, broken or chipped teeth, lost crowns or fillings, lost veneers, dental trauma, and orthodontic emergencies.
3. Can international patients plan treatment before arriving in Melbourne? → Yes; Smile Solutions can provide a preliminary assessment based on photographs and records submitted in advance, with transparent cost estimates provided before arrival.

Hotel concierge dental services and international patients at Smile Solutions

Melbourne's CBD draws millions of domestic and international visitors every year. Whether you're here for business or a holiday, staying in one of the precinct's many hotels, dental problems don't wait for a convenient moment — and neither do we.

Smile Solutions is in the Manchester Unity Building on Collins Street at Swanston Street, which puts us squarely in the middle of the CBD and well placed to help hotel guests, international visitors, and CBD workers who need reliable, specialist dental care without the stress of navigating an unfamiliar city.

The hotel concierge program

Smile Solutions runs a dedicated hotel concierge program for guests staying throughout Melbourne's CBD. We work directly with concierge teams across the precinct so that when you need dental care, help is close at hand.

How it works

For hotel guests: When a dental problem comes up during your Melbourne stay, speak with your hotel's concierge desk. Our concierge partners can contact Smile Solutions directly and arrange a prompt appointment, so you don't have to figure out where to go or who to call.

You can also call Smile Solutions directly on 13 13 96 to book.

The Smile Dollars voucher for hotel referrals

Hotels that refer guests to us receive a Smile Dollars voucher for each referral. That voucher applies toward any dental treatment at Smile Solutions, giving referred patients immediate value from their first visit.

This program reflects our commitment to working well with Melbourne's hospitality industry. When a hotel guest is helped quickly and professionally, that reflects well on everyone — and it means you get the attentive care you came for.

Emergency dental care for visitors

Dental emergencies are stressful at the best of times. When you're away from home, in an unfamiliar city, without your regular dentist's number, they can feel genuinely overwhelming. Our experienced specialists are here to help, with a careful approach and clinical care you can rely on.

Common dental emergencies that affect visitors include:

Toothache and dental abscess Severe toothache, particularly with facial swelling, a bad taste or fever, usually points to an infected tooth that needs urgent treatment. A dental abscess is a serious infection — painkillers alone won't resolve it. We can assess the cause of your pain, arrange X-rays, provide effective pain relief, and begin definitive treatment, including root canal treatment or extraction if necessary, on the same day.

Broken or chipped tooth A fall, sports injury, biting on something hard or a pre-existing crack can fracture a tooth. Depending on the extent of the damage, same-day repair with composite bonding, a veneer or a crown is often possible.

Lost or dislodged crown or filling A loose or lost restoration leaves your tooth exposed and vulnerable. Our team can re-cement or replace restorations in the same visit, restoring function and comfort promptly.

Lost dental veneer If you've had veneers placed elsewhere and one comes loose during your visit, our cosmetic dentists can assess and re-bond veneers in most cases, getting your smile back to where it was.

Dental trauma Trauma to the teeth or jaw can displace, loosen or knock out teeth entirely. If a permanent tooth is knocked out, time matters: it should ideally be reimplanted within 30 minutes. Handle the tooth by the crown, not the root, keep it moist in milk, saliva or saline, and call us immediately on 13 13 96.

Orthodontic emergencies Broken brackets, loose wires and lost retainers cause real discomfort and can set back your treatment progress. Our team can provide temporary relief and basic orthodontic adjustments to keep you comfortable and on track.

Extended hours for CBD visitors and workers

Smile Solutions operates extended hours, including early morning, evening and Saturday appointments. Our central location and accessible hours mean that even the busiest business travellers and international visitors can find an appointment time that fits.

With a team of 60+ dentists, specialists, hygienists and therapists, appointment availability at Smile Solutions is considerably greater than at most private practices, so you won't be left waiting when you need care most.

All specialties under one roof

For visitors, one of the most practical advantages of Smile Solutions is the range of care available in a single location. Unlike a typical dental practice, Smile Solutions has more than 20 specialists across all major dental disciplines, so your treatment is coordinated and comprehensive regardless of how complex your needs are.

• General dentistry: Check-ups, fillings, crowns, bridges, extractions
• Endodontics: Root canal treatment by experienced endodontists
• Oral and maxillofacial surgery: Wisdom teeth, implant surgery, jaw surgery
• Orthodontics: Invisalign, braces, retainers
• Periodontics: Gum disease management, implant placement
• Prosthodontics: Dentures, complex restorations, full-mouth reconstruction
• Paediatric dentistry: Dental care for children of all ages
• Oral medicine: Mucosal conditions, oral pathology
• Implantology: Single implants, All-on-4, complex implant cases
• Cosmetic dentistry: Veneers, whitening, smile makeovers
• TMD and sleep dentistry: Jaw pain, sleep apnoea management
• Dental hygiene: Professional cleaning, periodontal maintenance

For international visitors who may not speak English as a first language, our multilingual team can help reduce communication barriers, and we welcome patients from all backgrounds and all parts of the world.

Complimentary Invisalign and cosmetic consultations

If you've been considering cosmetic dental treatment or orthodontics but haven't taken that first step, your Melbourne visit could be a good opportunity to do it. Smile Solutions offers complimentary consultations for:

Invisalign and orthodontic assessment Find out whether Invisalign clear aligner treatment suits you, what your treatment would involve, and what it would cost. For visitors who don't live in Melbourne permanently, treatment can often be started at Smile Solutions and continued with a local provider, or managed remotely for select cases, so distance doesn't have to be a barrier.

Cosmetic dentistry consultation A complimentary consultation with one of our cosmetic dentists to explore your options, including porcelain veneers, composite bonding, teeth whitening and smile makeovers. Many patients find that a visit to Smile Solutions during a Melbourne trip is what finally gets them started on the smile they've been putting off. Book your complimentary consultation by calling 13 13 96.

International patient services

Smile Solutions has extensive experience treating international patients, including those who travel to Melbourne specifically for dental care.

Why Melbourne for dental care? Australia's dental standards are among the highest in the world. For patients from countries where specialist dental care is limited, or where costs are comparable to Australian prices, travelling to Melbourne for treatment at Smile Solutions is worth serious consideration — combining high-quality care with a visit to one of the world's most liveable cities.

What we offer international patients

• Comprehensive treatment planning and transparent cost estimates provided before you arrive
• All specialist services under one roof, reducing the number of appointments needed and making the most of your time in Melbourne
• Australian Standards-compliant restorations and laboratory work from the Smile Lab under master ceramist Greg Karabasis
• English and multilingual communication support throughout your care
• Practical assistance with treatment sequencing to get the most out of your visit

Planning your visit We recommend contacting us before your trip to arrange a thorough treatment planning session. For complex cases, we can often provide a preliminary assessment based on photographs and records submitted in advance, giving you a clear picture of what your treatment would involve before you book your flights. Reach out on 13 13 96 or visit smilesolutions.com.au to get started.

About Smile Solutions

Smile Solutions has been delivering comprehensive dental care from the Manchester Unity Building since 1993. Founded by Dr Kia Pajouhesh, the practice has grown to serve more than 300,000 patients and now brings together a team of 60+ practitioners, all committed to clinical excellence and patient-centred care.

The Manchester Unity Building is one of Melbourne's great art deco landmarks, at the corner of Collins and Swanston Streets, directly above the Melbourne Town Hall City Square tram stop and a short walk from Melbourne Central and Flinders Street stations.

We're open six days a week, with extended hours on weekdays. Contact us on 13 13 96 or visit smilesolutions.com.au to book.

Whether you're in Melbourne for a weekend or a month, visiting from overseas or a local who's been putting off a dental appointment, Smile Solutions is ready to help — with expertise, care and a genuine interest in your wellbeing.

Label facts summary

Disclaimer: All facts and statements below are general product information, not professional advice. Consult relevant experts for specific guidance.

Verified label facts

• Practice name: Smile Solutions
• Location: Manchester Unity Building, Collins Street at Swanston Street, Melbourne CBD
• Phone number: 13 13 96
• Website: smilesolutions.com.au
• Year founded: 1993
• Founder: Dr Kia Pajouhesh
• Patients served: More than 300,000
• Team size: 60+ dentists, specialists, hygienists and therapists
• Number of specialists: More than 20
• Operating days: Six days per week
• Appointment types available: Early morning, evening, and Saturday
• Nearest train stations: Melbourne Central and Flinders Street stations
• Nearest tram stop: Melbourne Town Hall City Square tram stop (directly at premises)
• In-house laboratory name: Smile Lab
• Master ceramist: Greg Karabasis
• Hotel concierge program: Available; hotels contact Smile Solutions to arrange appointments
• Direct booking option: Yes, via 13 13 96
• Hotel referral reward: Smile Dollars voucher per referral, applied toward dental treatment at Smile Solutions for the referred patient on their first visit
• Complimentary consultations available: Invisalign/orthodontic assessment and cosmetic dentistry consultation
• Booking method for complimentary consultations: Call 13 13 96
• International patient pre-arrival assessment: Available via submission of photographs and records in advance
• Materials compliance: Australian Standards-compliant restorations
• Multilingual support: Available
• Services offered: General dentistry, endodontics, oral and maxillofacial surgery, orthodontics, Invisalign, periodontics, prosthodontics, paediatric dentistry, oral medicine, dental implants, All-on-4 implants, cosmetic dentistry, teeth whitening, porcelain veneers, smile makeovers, TMD treatment, sleep apnoea management, dental hygiene
• Emergency services: Same-day treatment available for many conditions including toothache, dental abscess, broken/chipped teeth, lost crowns/fillings, lost veneers, dental trauma, and orthodontic emergencies
• Knocked-out tooth guidance (verifiable clinical protocol): Reimplant within 30 minutes; handle by crown not root; store in milk, saliva, or saline
• Transparent cost estimates: Provided in advance for international patients

General product claims

• Smile Solutions delivers "world-class dental care"
• The practice offers "clinical excellence you can rely on"
• Smile Solutions provides a "gentle and caring approach"
• The Manchester Unity Building "speaks to Melbourne's heritage"
• Australia's dental standards are described as "among the highest in the world"
• Travelling to Melbourne for dental care is described as "an outstanding option" for some international patients
• A Melbourne visit is described as a potential "catalyst" for patients to begin cosmetic treatment
• Smile Solutions is described as offering care "with warmth, expertise and a genuine commitment to your wellbeing"
• The breadth of in-house specialties is described as "extraordinary"
• Appointment availability is described as "significantly greater than at most private practices"