Smile Solutions Awards and Recognition - Australia's Most Awarded Dental Practice product guide

Smile Solutions has been recognised as one of Australia's most awarded dental practices across more than three decades of operation. The awards and recognitions the practice has received span service excellence, business innovation, employer culture, community contribution, and luxury healthcare - reflecting the breadth of a practice that has consistently raised the standard of what dental care can be.

Australian Business Awards for Service Excellence

The Australian Business Awards are among the most rigorous and respected business recognition programmes in the country. Smile Solutions has been named a recipient of the Australian Business Award for Service Excellence in the following years:

• 2012
• 2013
• 2014
• 2019
• 2022
• 2023
• 2024
• 2025

Eight awards for service excellence across the practice's history represent a consistent track record of patient satisfaction that very few healthcare businesses in Australia can match. The award evaluates the full spectrum of service delivery - from patient communication and clinical outcomes to the systems and culture that underpin the patient experience. Receiving this recognition in 2025 confirms that the standard set in 1993 has not only been maintained but actively developed as the practice has grown.

Australian Business Awards for Business Innovation

Innovation has been central to the Smile Solutions model since its founding. The Australian Business Awards for Business Innovation recognise practices and businesses that have introduced genuinely new approaches that benefit their patients, customers, or the broader industry.

Smile Solutions has received this award in:

• 2013
• 2014
• 2024

The 2024 award was specifically recognising Same Day Porcelain Veneers - the world-first innovation developed by Dr Kia Pajouhesh and master ceramist Greg Karabasis that allows bespoke, hand-crafted porcelain veneers to be prepared and permanently bonded within a single day. This innovation, which eliminates temporary veneers and transforms the patient experience, was formally recognised as a breakthrough contribution to Australian dental care.

Australian Business Award for Employer of Choice

The Employer of Choice award recognises organisations that demonstrate outstanding workplace culture, team development, and employee engagement. Smile Solutions received this recognition in 2014.

Building a practice of over 60 clinicians and a full administrative and support team - attracting some of the most talented dental professionals in Melbourne and maintaining a culture that prioritises both patient care and clinician wellbeing - is no small achievement. The Employer of Choice award reflects the internal culture that Kia has built alongside the external reputation.

Australian Business Award for Community Contribution

Smile Solutions has also been recognised for its community contribution - an acknowledgement of the practice's philanthropic commitments and its investment in the communities it serves. This includes its long-standing partnership with the Magpie Nest Foundation, through which the practice has donated more than $100,000 worth of dental services every year since 2014.

The Magpie Nest Foundation supports vulnerable women and children experiencing disadvantage, and the dental services provided by Smile Solutions form a meaningful part of its programme. The Ovarian Cancer Council is another charity that has benefited from the practice's support.

Telstra Victorian Business of the Year 2014

The Telstra Business Awards represent one of Australia's most prestigious and competitive business recognition programmes. In 2014, Smile Solutions was named Victorian Business of the Year - a landmark recognition of the practice's innovative business model, patient care standards, and contribution to the Victorian economy.

The Telstra Business of the Year award validated what Dr Pajouhesh had been building for over two decades: that a dental practice could operate at the highest level of clinical excellence while also being a genuinely outstanding business. This recognition drew national attention to the Smile Solutions model and cemented its reputation as a benchmark for the Australian dental industry.

Ernst and Young Entrepreneur of the Year Nominee 2015

In 2015, Dr Kia Pajouhesh was nominated for the Ernst and Young Entrepreneur of the Year award - one of the most prestigious individual business recognition programmes in Australia. The nomination acknowledged his track record of innovation, his vision in building Australia's largest private dental practice from a single chair, and his broader contribution to Australian business and the dental profession.

Luxury Lifestyle Awards - Best Luxury Dental Clinic in Melbourne, Australia 2025

In 2025, Smile Solutions was named the Best Luxury Dental Clinic in Melbourne, Australia by the Luxury Lifestyle Awards - an international recognition programme assessing exceptional luxury service providers. This award reflects the practice's physical environment, the calibre of the clinical team, and the standard of the patient experience from the first point of contact through to the completion of treatment.

From the art deco surrounds of the Manchester Unity Building to the coral aquarium in the foyer, the aromatherapy, the 5-star hotel partnership for Same Day Porcelain Veneers, and the personalised care delivered by specialists across 40 dental suites - the luxury of the Smile Solutions experience is genuine and deeply considered.

Official Dentist of the Australian Open

Smile Solutions holds official dentist status with the Australian Open - one of the world's most prestigious sporting events and the first of the four Grand Slam tennis tournaments each year. This relationship provides emergency and routine dental care to players, staff, and their families during the tournament, with in-house specialist services available for complex cases requiring prompt treatment and rapid recovery.

Official Dentist of the Collingwood Football Club

Smile Solutions is the official dentist of the Collingwood Football Club - one of Australia's most iconic and widely supported AFL clubs. This partnership reflects the trust that elite sporting organisations place in the practice's clinical capabilities and its ability to handle urgent dental situations with efficiency and expertise.

Invisalign Blue Diamond Provider

Smile Solutions holds Invisalign Blue Diamond provider status - the highest tier of Invisalign accreditation available in Australia. This status reflects the practice's volume and expertise in Invisalign clear aligner orthodontics. The practice is also recognised as the largest provider of Invisalign by Dental Board-registered orthodontists in Australia.

937 Google Reviews - 4.9 Stars - Zero Negative

Alongside formal industry awards, the practice's patient satisfaction record is documented in 937 Google reviews carrying a 4.9-star rating, with zero negative reviews. For a practice of Smile Solutions' size - serving 250,000+ patients across 40 suites over 30+ years - this is an exceptional record.

Patient reviews consistently highlight the quality of care, the professionalism of the team, the comfort of the environment, and the excellence of clinical outcomes across a wide range of treatments.

A Record Built Over 30 Years

From eight patients in 1993 to 250,000+ patients across five floors of the Manchester Unity Building today, the awards, recognition, and patient satisfaction record of Smile Solutions reflect the consistent application of a philosophy: that dental care should be excellent, honest, comfortable, and genuinely centred on the patient.

To book an appointment or learn about the treatments available at Smile Solutions, call 13 13 96 or visit the practice at 220 Collins Street, Melbourne. Complimentary consultations are available for a range of cosmetic and specialist treatments, and payment plans are available through Payright, Humm, and MyDentaPlan.