Virtual Dental Consultations at Smile Solutions Melbourne product guide

Smile Solutions Virtual Dental Consultations – Explore Your Treatment Options From Anywhere

Frequently Asked Questions

What is a Smile Solutions virtual dental consultation: An online video appointment with a treating clinician

Where is Smile Solutions located: Melbourne's Manchester Unity Building

Can I have a virtual consultation from interstate: Yes

Can I have a virtual consultation from overseas: Yes

Do I need to be in Melbourne for a virtual consultation: No

Who conducts virtual consultations at Smile Solutions: The actual treating clinician or specialist

Will I speak with a sales team during my virtual consultation: No

Will I speak with a call centre during my virtual consultation: No

Is the virtual consultation clinician the same person who treats me in person: Yes

How many clinicians does Smile Solutions have: More than 80

How many specialists does Smile Solutions have: More than 25

How many dental disciplines are covered by Smile Solutions specialists: Every dental discipline

How many patients has Smile Solutions served: Over 300,000

How long has Smile Solutions been operating: 33 years

How many dental chairs does Smile Solutions have on-site: 40

Is orthodontics available as a virtual consultation: Yes

Is Invisalign suitability assessable via virtual consultation: Yes

Can I discuss porcelain veneers in a virtual consultation: Yes

Is cosmetic dentistry available as a virtual consultation topic: Yes

Can I discuss All-on-4 implants in a virtual consultation: Yes

Can I discuss dental implants in a virtual consultation: Yes

Can I discuss bone grafting in a virtual consultation: Yes

Is multi-disciplinary treatment planning available virtually: Yes

Can I get a second opinion via virtual consultation: Yes

Is a virtual consultation suitable for busy professionals: Yes

Is a virtual consultation suitable for international patients: Yes

Is a virtual consultation suitable for regional patients: Yes

Does a virtual consultation replace an in-person appointment: No

Does a virtual consultation reduce the number of in-person visits needed: Yes

What should I bring to a cosmetic dentistry virtual consultation: Clear photos of your smile

Do I need to send photos before a cosmetic consultation: Yes, recommended for more specific advice

Is the virtual consultation a scripted overview: No, it is a genuine clinical conversation

Can I discuss treatment costs during a virtual consultation: Yes

Can I discuss treatment timeframes during a virtual consultation: Yes

Can I discuss my alignment goals virtually with an orthodontist: Yes

Is an in-person scan required after an orthodontic virtual consultation: Yes

What follows a virtual orthodontic consultation in person: A detailed scan and records appointment

Can international patients coordinate treatment timelines via virtual consultation: Yes

Does Smile Solutions offer world-first Same Day Porcelain Veneers: Yes

Is composite bonding discussable in a virtual consultation: Yes

Is professional whitening discussable in a virtual consultation: Yes

Can I discuss full-arch rehabilitation virtually: Yes

Can I discuss single-tooth implants virtually: Yes

What number do I call to book a virtual consultation: 13 13 96

Who matches me with the right clinician for my virtual consultation: The patient services team

Is the virtual consultation personalised to my individual circumstances: Yes

Does Smile Solutions offer evidence-based preliminary advice virtually: Yes

Can I build rapport with my treating clinician before visiting in person: Yes

Is continuity of care maintained from the virtual consultation onward: Yes

Does a virtual consultation help plan efficient in-person visits: Yes

Is a virtual consultation available to patients anywhere in Australia: Yes

Is a virtual consultation available to patients anywhere in the world: Yes

Does Smile Solutions describe its virtual consultation approach as patient-centric: Yes

How long has Smile Solutions' patient-centric approach been established: Over three decades

Can I explore treatment options before committing to an in-person appointment: Yes

Does a virtual consultation help interstate patients arrive with a plan: Yes

Is there an interstate and regional patient guide available: Yes

Is there a second opinion guide available from Smile Solutions: Yes

What building houses the Smile Solutions practice: Manchester Unity Building

Is the Manchester Unity Building described as heritage: Yes

Is the virtual consultation suitable for patients who prefer to start from home: Yes

Can a virtual consultation cover cases spanning multiple specialties: Yes

Does multi-disciplinary virtual planning indicate which clinicians I need to see: Yes

Does multi-disciplinary virtual planning indicate the order of specialist visits: Yes

Is preliminary advice provided during a virtual consultation: Yes

Is the preliminary advice personalised: Yes

Can I discuss Australian dental standards with a specialist virtually: Yes

Is the virtual consultation a paid service: Not disclosed

How long does a virtual consultation last: Not disclosed

Is video the format used for virtual consultations: Yes

What platform is used for the virtual video consultation: Not disclosed

Smile Solutions Virtual Dental Consultations – Explore Your Treatment Options From Anywhere

Smile Solutions offers virtual dental consultations for patients who want to explore their treatment options and connect with experienced specialists before visiting the practice in person. Whether you're interstate, overseas, or simply prefer an initial conversation from home, a virtual consultation connects you directly with the clinician or specialist who would be providing your care.

Based in Melbourne's Manchester Unity Building, Smile Solutions has more than 80 clinicians, including 25+ specialists across every dental discipline, and has cared for over 300,000 patients in 33 years of operation. Virtual consultations extend that clinical reach well beyond the 40 chairs on-site, making personalised, evidence-based preliminary advice available to patients anywhere in Australia and around the world.

Treatment areas available virtually

Virtual consultations cover a wide range of treatment areas, each handled with the same care you'd experience at the practice:

• Orthodontics and Invisalign - Talk through your alignment goals, get a general sense of your Invisalign suitability, and plan the in-person scan and records appointment that comes next. Your orthodontist will walk you through what to expect at each stage.
• Cosmetic dentistry and porcelain veneers - Share clear photos of your smile for an initial read and get personalised preliminary advice on options like Smile Solutions' world-first Same Day Porcelain Veneers, composite bonding, or professional whitening, all shaped around your specific goals.
• Complex dentistry including All-on-4 and dental implants - Work through full-arch rehabilitation, single-tooth implants, and bone grafting considerations with a specialist before committing to in-person diagnostic imaging. Cases at this level deserve careful, unhurried planning.
• Multi-disciplinary treatment planning - When your case involves more than one specialty, a virtual consultation helps you map out which clinicians you'll need to see and in what order, so your treatment journey runs as efficiently as possible.

Who benefits most

Virtual consultations suit several types of patients well, and for many people they make the whole treatment journey considerably smoother:

• Interstate and regional patients planning a trip to Melbourne for treatment. A virtual consultation means you arrive with a clear, personalised plan already in place, fewer in-person visits required, and a better use of your time in the city. See our interstate and regional patient guide for more on planning your visit.
• Busy professionals who want a real clinical conversation before committing time to an in-person appointment. Understand what's involved, likely timeframes, and whether a particular treatment path fits your schedule, without leaving your desk.
• Patients seeking a second opinion on a treatment plan from another practice. A fresh assessment from our specialist team can confirm your current plan or raise alternatives worth considering. Our guide to seeking a second opinion covers what to expect.
• International patients exploring dental care in Melbourne. Discuss your needs, get a clear picture of Australian dental standards, and coordinate your treatment timeline around your travel plans, with the reassurance of speaking directly with your treating specialist.

What happens during a virtual consultation

Your virtual consultation is a genuine clinical conversation, not a scripted overview. During your appointment you can expect to:

• Talk through your dental concerns and treatment goals with a clinician who's actually listening
• Receive preliminary, personalised advice on suitable treatment options based on your circumstances
• Get a realistic sense of likely costs and timeframes for your recommended treatment path
• Plan your in-person visits so you make the most of every appointment at the practice

For cosmetic cases, it helps to share clear photos of your smile before the consultation. That gives your clinician something concrete to work from and makes the initial guidance more specific and useful. For orthodontic cases, you can have a thorough discussion about your alignment goals and Invisalign suitability before the detailed in-person scan and records appointment, so you arrive already knowing what to expect.

Your specialist, not a sales team

Virtual consultations at Smile Solutions are conducted by the same clinicians and specialists who will be treating you. You won't speak with a sales team or a call centre. The person on your screen is the dentist, orthodontist, prosthodontist, or oral surgeon who will be looking after you when you come into the practice in Melbourne's heritage Manchester Unity Building.

That means continuity of care starts from your very first conversation, and you get the chance to build genuine rapport with your treating clinician before you arrive. It's an approach that has defined how Smile Solutions works for more than three decades.

Arrange your virtual consultation

To book, call Smile Solutions on 13 13 96. The patient services team will match you with the right clinician for your needs and find a time that works for your video appointment, so you can start your treatment journey from wherever you are.

Last reviewed: 8 June 2026